In these General Terms and Conditions, references to:
'Agents' are authorized agents of AIA.
'AIA', 'our', 'ours', 'us' and 'we' refer to 'AIA Singapore Private, Limited(Company Registration Number 201106386R)'.
'AIA eService' means the service platform made available to Users by AIA through eBenefits where Users are allowed to access information, conduct transactions, submit requests and make inquiries online in relation to their respective policies.
'Brokers'are independent insurance agents who provide consultancy work to Policyholders and work on a commission basis for AIA.
'Business Day' means each day other than Saturday or Sunday or public holiday on which registered banks are open for transaction of business in Singapore.
'Cutoff Time' means the time instructions are received on or before 12:00am Singapore time.
'eBenefits' means the online interactive website established, operated and maintained by AIA which is offered to its Users to access their eBenefits Account
'eBenefits Account' means the online account which is created and issued by AIA for each User providing access to eBenefits.
'Singapore' means republic of Singapore.
'Intellectual Property Rights' mean all trademarks, service marks, trade names, logos, patents (including utility models), design rights, chip topographies, technical information, graphical user interface, domain names, database rights, rights in know-how, new inventions, designs or processes, icons and other intellectual property rights of whatever nature and wherever arising, whether now known or hereafter created and in each case whether registered or unregistered and including applications for the grant of any such rights collectively in the AIA eService are owned by or licensed to AIA.
'Members' are employees of Policyholders who are insured under AIA corporate insurance policies.
'PIN' means a password comprising of random numbers and/or characters generated by AIA’s computer system in order for the User to access eBenefits and to use the AIA eService.
'Policyholders' are corporate clients who are holders of AIA corporate insurance policies.
'Service Hours' means twenty-four (24) hours a day, seven (7) days a week, for the operation of eBenefits, subject to change at AIA’s sole discretion.
'telecommunications equipment' shall include references to mobile telephones, laptop computers, desktop PCs, pocket PCs, personal digital assistants and any other electronic media and/or equipment used to receive the AIA eService as the case may be.
'Users' mean Policyholders, Brokers, Agents and Members, collectively who use the AIA eServices through eBenefits.
'User ID'means a unique login identification issued or created by AIA or created by the User as the case may be.
'Viruses' mean any computer virus or similar device or software, including, without limitation, devices commonly known as software bombs, Trojan horses and worms.
'you', 'your' and 'yours' refer to you, the User, the Policyholder, the Broker, the Agent or the Member.