AIA'S PERFOMANCE( *Poor (1) <=> Excellent (5) | Not Applicable (N/A))
A. Responsiveness:
1. Verbal / Written Inquiries and Requests Handing
2.Medical Claims Settlement
3.Life & Disability Claims Settlement
B. Timeliness:
1. Proposal / Renewal Invitation Issuance
2.Premium Statement Issuance
3.Medical Card Issuance
4.Policy Contract Issuance
C. Accuracy:
1. Proposal / Renewal Invitation
2.Premium Statement
3.Medical Claims Reimbursement
4.Explanation Of Benefits
D. Professionalism:
1. Service Attitude Of Marketing Staff
2.Service Attitude Of Operations Staff
3.Knowledge Of Marketing Staff
4.Knowledge of Operations Staff
5.Presentation & Clarity Of Proposal / Renewal Invitation
6.Presentation & Clarity Of Explanation Of Benefits
E. Your satisfaction level on our claims services:
1. Out-patient Claims Processing Turnaround Time#
2. In-patient Claims Processing Turnaround Time#
F. Your satisfaction level on our claims services:
1. Marketing Staff
2. Operations Staff
G. Would you recommend AIA to your peers or business partners?
H. Other comments / suggestions:
Careers
